People Success Partner (EMEA)

Job description

Please do not apply for this role if you are not physically located in Europe, Africa or the Middle East (UTC-1 to UTC+3). While this is a remote position, we can not consider candidates that are not based in these regions. You can find a detailed explanation in our Recruitment FAQs.

At Hotjar, we’re creating Product Experience Insights software for digital product teams. We help show how users behave and what they feel strongly about, so product teams can deliver real value, fast.

We're looking for an experienced People Success partner who’ll enable our teams to do their best work, in a safe, inclusive, and growth-minded remote setting. You'll use your skills in coaching, relationship building, and talent development to create conditions for personal, team, and company success.

Reporting initially to the Director of People Success, you'll work with Leadership and team members alike to support them on their journey with Hotjar. Listening to the team’s feedback, and using insights from our people data to guide you, you will proactively address issues you uncover as you delve into what it means to be successful at Hotjar.

You will:

  • Champion a healthy feedback culture with the training and/or processes needed to support this

  • Take point in performance management cases, alongside Leadership

  • Optimize our current performance review process

  • Develop our leadership team’s capabilities across People Success themes

  • Improve our onboarding process to reduce time to impact

  • Support individual team members with a variety of needs and concerns


  • You have 2+ years of experience in progressive People Success / HR Business Partner roles (we’re agnostic about job titles, but we are specifically looking for experience in the areas mentioned above)

  • Experience with either designing or heavily influencing performance review / feedback processes

  • Experienced in coaching colleagues through performance management processes

  • Desire to work in a respectful, transparent, and collaborative work environment, following Hotjar’s company values, culture and ways of working.

  • Must submit to a background check confidentially processed by our third-party.

Compensation Range

The compensation range for a team member in this role is €60,000 to €80,000 annually where the offer typically falls in the range of €65,000 to €70,000. Our ranges are established after performing market research and the specific compensation amount of the offer will be determined based on relative experience, skills, and equity across the team. We encourage all candidates to read our Recruitment FAQs to further understand our approach to compensation and how we structure our contracts.

In addition to the monetary compensation, we provide all team members with an assortment of unique and popular perks chosen to reflect our values and ideals, be it encouraging constant learning with our Personal Development Budget, a great work/life balance with the annual leave and Holiday Budget, or a happy, healthy team with our Wellbeing Budget.

Hotjar pledges to be a harassment-free and discrimination-free company, committed to equal opportunity. We believe people from different backgrounds, with different identities and experiences, make our product, and our company, better.