Senior People Success Partner (EMEA)

Job description

Please do not apply for this role if you are not physically located in Europe, Africa or the Middle East (UTC-1 to UTC+3). While this is a remote position, we can not consider candidates that are not based in these regions. You can find a detailed explanation in our Recruitment FAQs.

At Hotjar, we’re creating Product Experience Insights software for digital product teams. We help show how users behave and what they feel strongly about, so product teams can deliver real value, fast.

Reporting to our Director of People Success, we're looking for an experienced Senior People Success Partner to become the first such dedicated role within Hotjar. Within our people-first, fully remote company, we're growing out our People Success team to concentrate on the growth and, well, success of our wider Hotjar team!

As the Senior person in this role, you'll be involved in defining the strategies and processes to support our team throughout their career development. You'll be hands-on in partnering with Leadership throughout Hotjar, coaching them through the culture-shaping roles that leadership involves. And you'll do all this with the people-data you'll collect and Hotjar's core values guiding your way.

You will:

  • Lead the optimisation and ongoing maintenance of our Performance Review process, ensuring it keeps our team members' success at its heart

  • Create and guide processes for the ongoing training and growth of our leadership team, across all levels

  • Provide support and guidance to both Leadership and individual team members on People related concerns

  • Generate and analyse insightful People-related data, relying on this to guide data-led decisions throughout People Success needs

  • Work with teams throughout our People Division and wider Operations department on projects like onboarding, team engagement, performance management, career development… Everything involved in creating an environment where our team will excel, from the moment they're hired to their final day with Hotjar

  • Support People Success Partners within your team. While this role is not a Leadership position, it has the potential to grow into one depending on the skills and preferences of the successful person


  • Several years experience within a progressive People / HR Business Partner role, supporting leadership across all levels of a company

  • Experience implementing People policies and initiatives, such as performance management, leadership development, team member engagement, etc.

  • Comfortable with both strategic and hands-on work

  • Experience within a midsize and rapidly growing company

  • Desire to work in a respectful, transparent, and collaborative work environment, following Hotjar’s company values, culture and ways of working

  • Must submit to a background check confidentially processed by our third-party

Compensation Range

The compensation range for this role is €75,000 to €100,000 annually. Our offer would generally fall in the range of €80,000 to €87,000, but this is highly dependent on the successful person’s experience. This was established after performing market research and is aligned with our approach to compensation. We encourage all candidates to read our Recruitment FAQs to further understand our approach to compensation and how we structure our contracts.

In addition to the monetary compensation, we provide all team members with an assortment of unique and popular perks valued at more than €10,000 a year, plus stock options and 40 days of vacation. These have been chosen to reflect our values and ideals, be it encouraging constant learning with our Personal Development Budget, a great work/life balance with the annual leave and Holiday Budget, or a happy, healthy team with our Wellbeing Budget.

Hotjar pledges to be a harassment-free and discrimination-free company, committed to equal opportunity. We believe people from different backgrounds, with different identities and experiences, make our product, and our company, better.