Note: Although this is a remote position, we are only considering candidates based within European-aligned timezones only, UTC-1 to UTC+3.
At Hotjar, we’re building Behavior Analytics software for businesses selling online. We make it easy for them to go beyond traditional web analytics and understand what users are really doing on their site.
We’re looking for someone to join our growing Customer Support team! Obsessing over our users is one of the key Hotjar values, so you’ll help us continue to deliver outstanding support.
You will take care of hundreds of Hotjar users every week to ensure they get the reactive support they need to be successful using our product. You’ll also work on projects to evolve our customer experience, reporting back insights to our Product teams and keep our documentation updated as the tool evolves.
You’ll be an enthusiastic problem solver, with a keen desire to keep going until the issue is solved. Your customer empathy will come through in your writing style and great tone of voice. You’ll be comfortable adapting quickly and openly to changes, and keen to always learn and apply these insights to your work - with failures an inevitable part of your experiments.
Due to the technical nature of our product, you understand how websites work. This includes being able to troubleshoot minor HTML and CSS issues in web browser-based developer tools.
We invest a lot in developing our support team, so this is a great opportunity for someone who loves helping people, and is looking to further their career in a customer-facing role.
What we offer
The budgeted compensation range for this role is €40,000 to €55,000 annually (we do not have a commission or bonus scheme at Hotjar). Ranges are based on market research and are equitable to other roles within Hotjar. The actual compensation offered will be based on relative experience. At this time we are only able to provide official employment status to those located in Malta, Germany and the UK. All other candidates will join our team as full-time consultants and will be responsible for paying any taxes or applicable fees where they reside.